18+ · GAMBLE RESPONSIBLY · INDEPENDENT EDITORIAL · NO AFFILIATE PARTNERSHIP

Updated 2026-05-17

Promosport Tunisia customer service — contacts, hours, complaints

Promosport runs the most local-aligned support of any operator in Tunisia, because it is the only operator in Tunisia. Arabic and French are both supported as standard, which matches the two official languages of the country and is more than most international brands will offer in this market. Channels are a Tunisian customer phone line, an official email address on the promosport.com.tn domain, a network of 1,000+ Promosport agencies where you can resolve cases in person, an on-site FAQ, and live chat where available. The regulator route is direct: Promosport has been the state operator since 1973 under the Ministry of Finance and the Ministry of Youth and Sports, so escalation does not cross a foreign jurisdiction.

*T&Cs apply. Independent editorial — no affiliate partnership with Promosport.

Promosport support channels

Tunisian customer phone line

Verify the current number on promosport.com.tn

Verify on promosport.com.tn

Email at the promosport.com.tn domain

Official email address, verify on promosport.com.tn (general and payments addresses are likely separate)

Inbox monitored, initial response typically in 24 to 48 hours

Promosport agencies

Network of 1,000+ agencies across Tunisia. Verify the nearest location on promosport.com.tn/agences.

Standard retail opening hours at each agency

Live chat

Chat widget on promosport.com.tn if available

Verify on promosport.com.tn. State operators often run business-hours-only chat.

WhatsApp or Facebook Messenger

Verify availability on promosport.com.tn

Per availability

FAQ and help centre

Help section on promosport.com.tn

24/7 self-service

Contact form

Form on promosport.com.tn/contact

Submissions monitored

Response time benchmarks

How to escalate a complaint

Need help?

Tunisia does not have a dedicated national gambling helpline. The in-person agency route is the standout safer-gambling channel because face-to-face self-exclusion is a meaningful option for sensitive cases. The duration of self-exclusion is set when the request is made. 18+ enforcement runs through CIN verification at KYC. The country is majority Muslim and the subject of gambling is treated discreetly in cultural terms; Promosport operates within the state framework with the protective measures attached.

Frequently Asked Questions

How do I contact Promosport Tunisia?

Five channels are available: the Tunisian customer phone line, an official email address on the promosport.com.tn domain, the network of 1,000+ Promosport agencies across the country, live chat where available, and the on-site FAQ. Arabic and French are both supported as standard.

What is the fastest way to contact Promosport?

For quick resolution, call the Tunisian customer phone line. For critical cases that need face-to-face handling, walk into any Promosport agency with your CIN. For complex cases that need attached evidence, email the promosport.com.tn support address.

Does Promosport offer Arabic support?

Yes. Arabic and French are both standard - the two official languages of Tunisia. A state operator is naturally Arabic-first and that runs across the site, support channels and the agency network.

How do I file a complaint against Promosport?

Start with the Tunisian phone line for a documented first attempt. The in-person agency route resolves many cases at the counter. Escalate by email with attached evidence. If still unresolved after 14 working days, take the case to Promosport head office or to the Ministry of Finance and the Ministry of Youth and Sports.

How do I self-exclude from my Promosport account?

Self-exclusion is available through the Tunisian customer line, the official email address, or in person at any Promosport agency. The in-person route is useful for sensitive cases that benefit from face-to-face handling. Joueurs Info Service, BeGambleAware and GamCare are the practical safer-gambling fallbacks. Tunisia is majority Muslim and the subject is treated discreetly.

Can I escalate Promosport disputes to a regulator?

Yes. The regulator and the operator sit in the same chain in Tunisia: Promosport reports to the Ministry of Finance and to the Ministry of Youth and Sports. There is no foreign jurisdiction to involve. The benefit is direct alignment and no language barrier; the trade-off is no external check-and-balance, though there is no other licensed Tunisian operator to switch to anyway.

More on Promosport

Main review

Editorial verdict, ratings, pros & cons

Promotions

Welcome bonus & ongoing offers

Banking & Payouts

Deposits, withdrawals, KYC

Last updated 2026-05-17 by Afroduma Editorial. Synthesised from public market data with editorial oversight. No affiliate partnership with Promosport.

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