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Updated 2026-05-25

NaijaBet customer support 2026 — channels, hours & complaint path (Nigeria)

The fastest way to reach NaijaBet support is the 24/7 live chat on naijabet.com (verify on naijabet.com); WhatsApp and email handle issues you want documented. If a complaint stalls past 15 days, escalate to the National Lottery Regulatory Commission and the Lagos State Lotteries and Gaming Authority for licensed-operator disputes. Verify all contact details on naijabet.com before sending money or documents.

*T&Cs apply. Independent editorial — no affiliate partnership with NaijaBet.

NaijaBet support channels

Live chat

naijabet.com (in-site chat widget) — verify on naijabet.com

24/7 (per sportbetting.ng + bookmakerreview.ng; bettingway.ng's older guide lists no live chat — confirm in-product before quoting overnight cover)

+234 703 394 4651 (new official line announced on X/Instagram 2024 — verify on naijabet.com/contact) — legacy WhatsApp +234 818 580 0374 still circulates in older affiliate reviews

Daily, typically 08:00–22:00 WAT (verify)

Email

CustomerCare@NaijaBet.com — verify on naijabet.com/contact

Inbox monitored 24/7; replies typically within 24 hours (per sportbetting.ng + ghanasoccernet)

Phone

+234 706 343 7475 or +234 818 580 0374 — verify on naijabet.com/contact

Office hours (verify; Ado-Ekiti head office — 21 Irona Atikankan Road per medianigeria.com 2018 listing)

Contact form / helpdesk

naijabet.com contact form (in-site) and naijabet.freshdesk.com helpdesk portal — verify on naijabet.com

24/7 submission; agent response within business hours

Social media (X, Facebook, Instagram, Telegram)

@NaijaBet on X and Instagram; facebook.com/Naijabet; Telegram @NaijaBetOfficial — verify on naijabet.com

Working hours; response is slower than chat

Response time benchmarks

Live chat

Email (CustomerCare@NaijaBet.com)

Phone

How to escalate a complaint

Need help?

Free and confidential; supports Nigerian players who feel gambling is causing harm. BeGambleAware (begambleaware.org) is a free international fallback. Lagos State Lotteries and Gaming Authority publishes additional RG resources at lslga.org.

Frequently Asked Questions

Is NaijaBet live chat available 24/7?

Sportbetting.ng and bookmakerreview.ng both list NaijaBet live chat as 24/7, while bettingway.ng's older guide claims there is no live chat. The most recent affiliate reviews (2026) confirm an in-site chat widget available around the clock for logged-in players. Verify the chat icon on naijabet.com before relying on overnight cover for a payout deadline.

How do I file a formal complaint with NaijaBet?

Start with live chat or WhatsApp on +234 703 394 4651 to create a ticket. If the issue is not resolved in 48 hours, escalate by email to CustomerCare@NaijaBet.com with your username, ticket ID, bet or transaction reference, full chat transcript, and KYC documents. Mark the subject line 'Formal complaint — 15-day window' so it is routed to the complaints desk rather than first-line support.

What documents should I have ready before I contact support about a withdrawal?

Have your NaijaBet username, registered phone number, the bet slip ID or transaction reference, your bank account or USSD details used for the deposit, and KYC documents on file (NIN, BVN, valid photo ID, and a recent utility bill). Sending the package in your first message cuts response time and avoids the back-and-forth that bookmakerreview.ng users describe.

How long should a NaijaBet dispute take to resolve?

Affiliate reviews and Nairaland threads describe a typical pattern: live-chat issues resolved the same session, WhatsApp and email replies within 24 hours, and complex payout disputes within 1 to 3 working days. NaijaBet's own 2015 service note on Nairaland claims 99.9% of withdrawals are paid within 24 hours except on weekends. Negative reviews on ghanasoccernet describe stalls beyond a week, which is the trigger for regulator escalation.

How do I escalate to NLRC if NaijaBet does not respond?

The National Lottery Regulatory Commission is the federal regulator that licenses NaijaBet (licence №0001013). After 15 days of an unresolved formal complaint, file at nlrc-gov.ng — verify the current URL because the older nlrc.gov.ng now points to the Nigerian Law Reform Commission, a different agency. Send your complaint by email, attach all evidence, and quote NaijaBet's NLRC licence number. NLRC typically responds within 30 days.

Should I also report the issue to LSLGA in Lagos?

If you are a Lagos resident, you can mirror the complaint to the Lagos State Lotteries and Gaming Authority at lslga.org/complaint/. NLRC and LSLGA had a public dispute in 2023 over which operators were licensed, and the Federal High Court ruled in favour of NLRC's federal authority. NaijaBet was among the 20 operators NLRC publicly confirmed as federally licensed, so treat NLRC as the primary channel and LSLGA as a parallel state-level record.

More on NaijaBet

Main review

Editorial verdict, ratings, pros & cons

Promotions

Welcome bonus & ongoing offers

Banking & Payouts

Deposits, withdrawals, KYC

Last updated 2026-05-25 by Afroduma Editorial. Synthesised from public market data with editorial oversight. No affiliate partnership with NaijaBet.

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