18+ · GAMBLE RESPONSIBLY · INDEPENDENT EDITORIAL · NO AFFILIATE PARTNERSHIP

Updated 2026-05-17

NaijaBet customer support — channels, hours, complaint path

NaijaBet runs 24/7 live chat as the fastest channel, casinos.org's test query received a human response in under 4 minutes during business hours, with email replies under 6 hours. Phone (0706 343 7475 / 0818 580 0374), WhatsApp (updated to 0703 394 4651 per the operator's 2024 Instagram reel), Telegram (@NaijaBetOfficial) and email (CustomerCare@NaijaBet.com) are the other published channels. Trustpilot 2024 complaints flag 'phone number not going through' during disputes, verify all contact details on naijabet.com/contact before relying on them.

*T&Cs apply. Independent editorial — no affiliate partnership with NaijaBet.

NaijaBet support channels

Live chat

Available on naijabet.com (look for the chat widget on every page), verify on naijabet.com

24/7 per operator statement and bookmakerreview.ng confirmation

Fastest acknowledgement for routine account issues, deposit-not-credited, KYC document submission and OTP fallback.

Email

CustomerCare@NaijaBet.com, verify on naijabet.com

24/7 inbox; replies typically within 6 hours per casinos.org testing

Use for formal complaints, dispute documentation (winning Bet ID, screenshots), KYC document attachments and anything you want a written record of.

Phone

0706 343 7475 or 0818 580 0374, confirmed across sportbetting.ng, bettors.ng, ghanasoccernet, bookmakerreview.ng. Verify on naijabet.com/contact

24/7 per operator claim; casinos.org notes phone hours not clearly documented outside business day

Voice-channel escalation when chat is busy. Trustpilot 2024 reviews cite 'phone number not going through', keep chat or email as a backup.

0703 394 4651 (updated WhatsApp number per operator Instagram 2024-2025), verify on naijabet.com. Old WhatsApp 0818 580 0374 may also still respond

24/7 per operator messaging

Beware of scam WhatsApp contacts impersonating NaijaBet support (Trustpilot 2023 warning), verify the number on naijabet.com/contact before sharing any account detail.

@NaijaBetOfficial, verify on naijabet.com

24/7

Promo announcements and quick public-facing queries; not the right channel for account-specific KYC or dispute work (use email or chat with privacy).

Contact form

On naijabet.com (footer link), verify on naijabet.com

Asynchronous

When you don't have your account login working, submit your registered email/phone via the form to request password reset or account-lock review.

Help Centre / FAQ

Linked from the naijabet.com footer, verify on naijabet.com

24/7 self-service

Self-serve answers to deposit methods, withdrawal timelines, ACCA Insurance rules and KYC document list before raising a ticket.

Response time benchmarks

How to escalate a complaint

Frequently Asked Questions

Is NaijaBet live chat available 24/7?

Yes, operator and bookmakerreview.ng both confirm 24/7 live chat availability. Casinos.org's May 2026 test produced a human-agent response in under 4 minutes during business hours; Betzoid noted longer evening response times (up to 25 minutes). For urgent account-locked or withdrawal-pending issues, live chat is the fastest channel.

How do I file a formal complaint with NaijaBet?

Start with live chat to log the issue and save the transcript. Then email CustomerCare@NaijaBet.com with the chat reference, full documentation (Bet ID, screenshots, bank statements) and an explicit 'ESCALATION' subject line. If unresolved within 20 business days, escalate to the NLRC at www.nlrc.gov.ng. Keep timestamps and copies of every interaction.

What documents do I need to send when raising a withdrawal dispute?

Send your account username, registered mobile, the withdrawal request timestamp, the Bet ID(s) for any winning bets in the disputed amount, a screenshot of the withdrawal request from your NaijaBet account history, your NIN slip and a recent utility bill or bank statement as proof of address. If a bank-name mismatch is suspected, include a bank statement showing the receiving account name.

How long does a NaijaBet dispute take to resolve?

Simple issues (deposit-not-credited, KYC clearance) typically resolve in 24 hours via live chat. Withdrawal disputes take 5-10 business days through standard channels per public reports. Senior-escalation cases can run 10-20 business days. Regulatory escalation to NLRC adds a 30-day statutory response window, verify on www.nlrc.gov.ng.

When should I escalate to NLRC rather than keep contacting NaijaBet?

After 20 business days from your formal escalation email without resolution. Also escalate immediately if NaijaBet has deactivated your account while a withdrawal is pending, refuses to acknowledge a documented winning bet, or stops responding to chat and email entirely, these patterns appear in 2024 Trustpilot complaints. Document everything before filing.

More on NaijaBet

Main review

Editorial verdict, ratings, pros & cons

Promotions

Welcome bonus & ongoing offers

Banking & Payouts

Deposits, withdrawals, KYC

Last updated 2026-05-17 by Afroduma Editorial. Synthesised from public market data with editorial oversight. No affiliate partnership with NaijaBet.

Editorial standards Responsible gaming NaijaBet review