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Updated 2026-05-17

LONACI Online Côte d'Ivoire customer service — contacts, hours, retail outlets

LONACI Online support spans phone, email, retail and social. Phone is +225 27 21 75 33 00 (LONACI head office). Email is info@lonaci.ci (general) and contact@sportcash.net (Sportcash-specific). Fax is +225 27 21 25 42 56. The retail outlets and dedicated Sportcash halls in Abidjan and other Ivorian cities offer in-person assistance - the unique option versus offshore competitors. The Facebook Sportcash page and YouTube LONACI channel cover community and the Loto Bonheur draw broadcasts. USSD on `*590#` is available 24/7 for any Ivorian operator. For formal disputes, LONACI itself is both operator and state regulator on its products. Joueurs Info Service and BeGambleAware are the practical helplines for gambling harm.

*T&Cs apply. Independent editorial — no affiliate partnership with LONACI Online.

LONACI Online support channels

Phone (LONACI head office)

+225 27 21 75 33 00 (consistent multi-source)

Standard head-office hours

Email - general

info@lonaci.ci

Inbox monitored

Email - Sportcash

contact@sportcash.net

Inbox monitored

Fax

+225 27 21 25 42 56

Standard head-office hours

Retail outlets

Network across Abidjan and other Ivorian cities per parissportifavec and bookmakers.ci

Per retail hours

Dedicated Sportcash halls

Sportcash halls in Abidjan per /sportcash

Per hall hours

Facebook Sportcash

SPORTCASH page per /sportcash

Standard business hours

YouTube LONACI

LONACI YouTube channel per orange.ci

Async - draw broadcasts

USSD *590#

Dial *590# on any Ivorian telecom

24/7

Response time benchmarks

How to escalate a complaint

Need help?

LONACI Online publishes state-regulated player protection - weekly per-player win cap of 32,750,000 XOF, plus mandatory betting activity before withdrawal (anti-money-laundering by design). Self-exclusion is via LONACI direct. 18+ enforcement is standard.

Frequently Asked Questions

What is the LONACI Online phone number?

+225 27 21 75 33 00 (LONACI head office). Email info@lonaci.ci (general) and contact@sportcash.net (Sportcash-specific). Fax +225 27 21 25 42 56. Plus retail outlets and dedicated Sportcash halls in Abidjan for in-person assistance.

Does LONACI Online have live chat?

No unified live chat is published (Betmomo and 1xBet do). The state operator offers retail outlets and dedicated Sportcash halls in Abidjan as the in-person alternative - distinctive versus offshore competitors. Facebook Sportcash and YouTube LONACI (draw broadcasts) cover community channels.

How do I file a complaint against LONACI Online?

Visit a Sportcash retail outlet for the fastest in-person handling. Phone +225 27 21 75 33 00. Email info@lonaci.ci or contact@sportcash.net depending on the game. Facebook Sportcash for public escalation. For formal disputes, contact LONACI directly - the state operator is both operator and state regulator on its products.

Can I collect my winnings at a retail outlet?

Yes. Per parissportifavec: generate a Voucher ticket on your account from a mobile with the withdrawal amount, print it (with its unique ID) and exchange for cash at the outlet. Physical cash-out is free and unique on the Ivorian market.

Is LONACI Online regulated by a third party?

No. LONACI is both the operator and the state regulator on its products. That is a unique structure versus private competitors (which run under Curaçao Gaming Control Board or hold a LONACI permit as a third-party). The advantage: consumer protection is published at the state-regulator level directly.

How do I self-exclude from LONACI Online?

Contact LONACI directly by phone +225 27 21 75 33 00 or email info@lonaci.ci with a self-exclusion request and a stated duration. The 32,750,000 XOF weekly per-player win cap operates as an additional automatic protection layer. Joueurs Info Service and BeGambleAware are the practical helplines for gambling harm.

More on LONACI Online

Main review

Editorial verdict, ratings, pros & cons

Promotions

Welcome bonus & ongoing offers

Banking & Payouts

Deposits, withdrawals, KYC

Last updated 2026-05-17 by Afroduma Editorial. Synthesised from public market data with editorial oversight. No affiliate partnership with LONACI Online.

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