18+ · GAMBLE RESPONSIBLY · INDEPENDENT EDITORIAL · NO AFFILIATE PARTNERSHIP
Hollywoodbets
Hollywoodbets is South Africa's #1 sportsbook by market share: 25-year operating history (founded 2000), multi-province ZA licensing (WCGRB, Gauteng, KZN, Free State, Mpumalanga, Northern Cape, Eastern Cape, Limpopo, North West), Sharks rugby plus Durban July sponsorship cultural-brand presence, 3,889 employees per RocketReach, and a multi-channel architecture (online, mobile, call centre, retail branches across all 9 provinces). Standout product: Spina Zonke slot platform, R25 plus 50 Free Spins no-deposit welcome bonus, Soccer Bonus Bonanza up to R600,000 and a Durban July 15% deposit bonus up to R4,500. Standout concerns: Hellopeter 2.6 TrustIndex from 1,506 reviews, Trustpilot 1.5/5 from 348 reviews, Complain.biz plus AfricaComplaints 17 cases document a material withdrawal-after-win verification-loop pattern. The dominant user-search-intent (5 of 19 PAA questions) is 'how long does withdrawal take' variants. Strong infrastructure offset by documented direct-user friction.
*T&Cs apply. This is an independent editorial review — no affiliate partnership with Hollywoodbets.
Payout Speed
24-48h baseline per operator T&C; 6+ days to 30+ days documented for high-win KYC-flagged cases (Complain.biz, Trustpilot, AfricaComplaints)
KYC Method
National ID
Min Deposit
R 500,000
Verified Payment Rails
SWIPE →Find what you came for
Casino games on the lobby
Live on lobby
Read review →
Live on lobby
Live on lobby
Live on lobby
Live dealer tables present · Critical accuracy point: online slot casino is illegal in South Africa under the National Gambling Act 2004. What Hollywoodbets markets as 'Casino' or 'Lucky Numbers' is bets on international lottery draw outcomes plus live-dealer streams licensed under the provincial bookmaker permit, plus Spina Zonke (Habanero slots) under the bookmaker permit. No conventional slot lobby exists on the SA product.
Top Sportsbook Markets
Casino Slots & Providers
Critical accuracy point: online slot casino is illegal in South Africa under the National Gambling Act 2004. What Hollywoodbets markets as 'Casino' or 'Lucky Numbers' is bets on international lottery draw outcomes plus live-dealer streams licensed under the provincial bookmaker permit, plus Spina Zonke (Habanero slots) under the bookmaker permit. No conventional slot lobby exists on the SA product.
The Edge (Pros)
Broadest provincial-license footprint in our audited cohort (all 9 ZA provinces: WCGRB, GGB, KZN, Free State, Mpumalanga, Northern Cape, Eastern Cape, Limpopo, North West)
25-year operating history plus Sharks rugby plus Durban July sponsorship plus Hollywood Foundation, the strongest cultural-brand stake in the ZA market
R25 plus 50 Free Spins NO-DEPOSIT welcome bonus is distinctive in the ZA cohort; plus Soccer Bonus Bonanza up to R600,000, Durban July 15% up to R4,500 and a Sharks R3,595 ticket-holder exclusive
Broadest SA payment menu (12+ rails including Bank EFT, 1Voucher, OTT, Capitec Pay, Standard Bank InstantMoney, Cash Send, branch deposit) plus a 9-province retail branch network
Most-comprehensive multi-channel plus multi-email-department support architecture (helpline, deposits, withdrawals, FICA, helpdesk, affiliates, privacy, FICA self-service portal, Twitter, Instagram, retail branches)
The Friction (Cons)
Hellopeter 2.6/5 from 1,506 reviews (Poor direction) plus Trustpilot 1.5/5 from 348 reviews (Bad): direct-user signals materially negative
Documented withdrawal-after-win verification-loop pattern per Complain.biz DylanJ February 2025, Trustpilot 30-day waits, AfricaComplaints 6-day delays plus customer-service inconsistency ('10 agents over 6 days with no consistency')
PAA validates user concern: 5 of 19 search-intent questions are 'how long does withdrawal take' variants, the dominant user pain point
R25 plus 50 Free Spins has a 24-hour expiry per oddschecker.com, a very tight bonus-usage window; most users may lose the bonus before completing the 24-hour cycle
Slot-rigging allegations documented across Trustpilot user reports ('3 consecutive days labeling my winning as losing... R15k', 'Hollywood Bets have been rigging their slots'); pattern documented despite licence compliance
How we researched this
Cross-referenced: Goal.com, Hellopeter, Trustpilot, Sportsboom. See our methodology.
Rating breakdown
3.5/5 composite across an 8-dimension scorecard. Last verified 2026-05-18.
Safety & licence
5.0Multi-province licensing footprint, the broadest in the audited ZA cohort: WCGRB, Gauteng Gambling Board, KwaZulu-Natal Gambling Board, Free State, Mpumalanga, Northern Cape, Eastern Cape, Limpopo and North West, plus UK Gambling Commission for the separate hollywoodbets.co.uk operation. Founded 2000, 25-year operating history. 3,889 employees per RocketReach, the largest employer in the SA gambling industry. SARGF 0800 006 008 referenced on every page footer.
Sportsbook
4.0Coverage spans Premier League, La Liga, Champions League, PSL, Carling Black Label Cup and AFCON, plus horse racing as a flagship (via the Durban July sponsorship, distinctive in ZA), basketball (NBA, EuroLeague), tennis (ATP/WTA/Grand Slams), golf (PGA, European Tour), NFL, Sharks/Springboks/Six Nations rugby, T20/ODI/Test cricket, MMA, boxing and esports. Lucky Numbers product distinctive in the SA market.
Casino
4.0Spina Zonke is the flagship online slot product (Habanero provider, standalone mobile app), plus Betgames live dealer, Virtual Sports and Live Casino markets. Mobile-optimised site at m.hollywoodbets.net plus a dedicated Spina Zonke app.
Mobile
4.0Android app on Google Play, iOS app on App Store and a standalone Spina Zonke app for casino slot play. Mobile site at m.hollywoodbets.net. Data-Free option per Telecomasia with Cell C, MTN and Vodacom integrations. Biometric login and in-app tutorials via YouTube and blog.
Banking
4.0Broadest SA payment menu in the audited cohort: Bank EFT across FNB, Standard Bank, Capitec, ABSA, Nedbank, African Bank, Investec; Visa/Mastercard; 1Voucher; OTT; Capitec Pay; Standard Bank InstantMoney; FNB Cash Send; ATM Cash Deposit; EasyEFT; Ozow; BlueLabel; plus branch deposits at retail outlets across nine provinces. Documented friction per Complain.biz Feb 2025 DylanJ case: substantial win triggered withdrawal-against-deposit error, then a KYC loop with no consistent handler.
Support
4.0Most comprehensive multi-channel architecture in the audited cohort: phone helpline 087 353 7634, Phone-A-Bet 087 353 7633, Telephone Betting 031 314 1111, six departmental @hollywoodbets.net inboxes (hwhelpline@, deposit@, withdrawals@, fica@, helpdesk@, affliates@), FICA self-service at fica.hollywoodbets.net, Twitter @Hollywoodbets and a multi-province branch network. Hellopeter 2.6/1,506 and Trustpilot 1.5/348 document consistency concerns despite architectural depth. Complain.biz DylanJ: 'spoke to at least 10 agents over 6 days with no consistency'.
Bonuses
4.0R25 plus 50 Free Spins no-deposit welcome (distinctive in ZA cohort), 24-hour expiry per oddschecker.com, 1x wagering at 0.5 odds. Soccer Bonus Bonanza up to R600,000 per Champsbase. Durban July 15% deposit bonus up to R4,500 (R30,000 cap), Hollywoodbets Sharks 2024/25 season ticket exclusive R3,595 bonus stack, R50 Refer-A-Friend, Birthday Bonus R10 free or R50 on R100 deposit per Efirbet.
User reputation
2.0Hellopeter 2.6 TrustIndex from 1,506 reviews, Trustpilot 1.5/5 from 348 reviews. Complain.biz Feb 2025 DylanJ documents a substantial-win KYC loop and account closure for 'suspicious behaviour' with 10+ agents over 6 days. AfricaComplaints 17 documented cases include winnings never received, 6-day withdrawal delays, Capitec deposits not credited and Spina Zonke wins never crediting to balance. PAA: 5 of 19 questions are 'how long does withdrawal take' variants, dominant search-intent = dominant pain point. Large user base proportionally large complaint volume; affiliate-aggregator consensus remains positive.
Quick facts
- ZA operator entity
- Hollywoodbets (Hollywood Sportsbook is a licensed betting operator)
- Founded
- 2000 (25-year operating history per RocketReach)
- Employees
- 3,889 per RocketReach
- ZA licence
- Multi-province: WCGRB, GGB, KZN, Free State, Mpumalanga, Northern Cape, Eastern Cape, Limpopo, North West
- UK licence
- hollywoodbets.co.uk, UK Gambling Commission (separate operation)
- Corporate HQ
- 6 Tetford Circle, Somerset Park, Umhlanga 4320
- Alt corporate
- 6 West St, Kempton Park, KwaZulu-Natal 1619
- Cultural brand
- Sharks rugby (Vodacom URC) + Durban July horse racing event sponsorship
- Charitable
- Hollywood Foundation (hollywoodfoundation.co.za)
- Multi-channel
- Online + mobile + call centre + retail branches across 9 ZA provinces
- Currency
- ZAR
- Welcome bonus
- R25 + 50 Free Spins NO-DEPOSIT (24h expiry, 1x wagering at 0.5 odds)
- Soccer Bonus Bonanza
- Up to R600,000 per Champsbase
- Durban July bonus
- 15% deposit up to R4,500 (R30k cap)
- Sharks ticket exclusive
- R3,595 bonus stack for 2024/25 ticket holders
- Refer-A-Friend
- R50 per successful referral
- Birthday Bonus
- R10 free OR R50 with R100 deposit
- Payment methods
- 12+ rails: Bank EFT (FNB/Standard/Capitec/ABSA/Nedbank), Card, 1Voucher, OTT, Capitec Pay, Standard InstantMoney, Cash Send, ATM, EasyEFT, Ozow, BlueLabel, Branch deposit
- Phone helpline
- 087 353 7634 (06:00-18:00 daily)
- Phone-A-Bet
- 087 353 7633
- Email helpline
- hwhelpline@hollywoodbets.net
- Email deposits
- deposit@hollywoodbets.net
- Email withdrawals
- withdrawals@hollywoodbets.net
- Email FICA
- fica@hollywoodbets.net
- FICA self-service
- fica.hollywoodbets.net
- @Hollywoodbets
- @hollywoodbets
- Languages
- English
- App
- Android + iOS + Huawei + standalone Spina Zonke app
- Flagship product
- Spina Zonke (online slots, Habanero provider)
- Lucky Numbers
- Distinctive ZA product
- Hellopeter
- 2.6 TrustIndex from 1,506 reviews
- Trustpilot
- 1.5/5 from 348 reviews
- Complain.biz
- DylanJ February 2025 withdrawal-lockout case
- AfricaComplaints
- 17 documented cases
- RG
- SA Responsible Gambling Foundation Toll-Free 0800 006 008 + WhatsApp 076 675 0710
Sportsbook
Hollywoodbets covers soccer (Premier League, La Liga, UEFA Champions League, Premier Soccer League PSL, MTN8, Nedbank Cup, AFCON), horse racing (flagship via the Durban July sponsorship, distinctive in our ZA cohort; covers Vaal, Greyville, Turffontein, Kenilworth, Scottsville and international races), basketball (NBA, EuroLeague, FIBA), tennis (ATP, WTA, Grand Slams), golf (PGA, European Tour, DP World Tour), NFL, rugby (Sharks Vodacom URC, Springboks, Six Nations, Currie Cup), cricket (T20, ODI, Test, IPL, CSA T20 Challenge), MMA, boxing and esports. Lucky Numbers is a distinctive ZA product: pick numbers and bet on international lottery draw outcomes (UK Lotto, French Loto, Russian Gosloto), niche but popular. Spina Zonke is the flagship casino/slots product: Habanero slot games plus a standalone Spina Zonke mobile app.
Live betting is available across major sports. Pre-match and In-Play markets. Live-streaming availability varies; verify on hollywoodbets.net for selected major events.
Bet Builder, partial and full Cash Out, and multi-bets are standard.
Casino & extras
Spina Zonke (Habanero slot games) is the flagship: a standalone mobile app plus a casino tab on hollywoodbets.net. Betgames (live dealer games). Virtual Sports (virtual football, dog racing, horse racing).
Slots and table games (blackjack, roulette, baccarat). Crash games (Aviator and alternatives). Aviator and Spina Zonke run under the bookmaker permit.
Per Trustpilot user reports, slot-rigging allegations are documented: 'Hollywood Bets have been rigging their slots' and '3 consecutive days labeling my winning as losing... R15k'. These are user-side claims; Hollywoodbets operates under multi-province ZA licence oversight.
Mobile & app
Native Android app via Google Play, iOS app via Apple App Store, Huawei AppGallery build, plus a standalone Spina Zonke app for casino-only play. Mobile-optimized site at m.hollywoodbets.net. Data-Free option per Telecomasia: selected networks (Cell C, MTN, Vodacom integrations) allow data-free Hollywoodbets browsing, meaningful in ZA where mobile data costs are significant.
Tutorials available via YouTube (6,100+ views on the account-creation tutorial). Biometric login plus secure authentication.
At a glance
Banking
Top deposits: Bank EFT (FNB, Standard Bank, Capitec, ABSA, Nedbank, African Bank, Investec, TymeBank), Card (Visa, Mastercard), 1Voucher (Blue Label Telecoms), OTT (One Time Token), Capitec Pay, Standard Bank InstantMoney, Cash Send (FNB), EasyEFT, Ozow, ATM Cash Deposit, Branch Deposit (any of 9-province retail outlets)
Withdrawal: ['Bank Transfer (all major SA banks)', 'Cash Send (FNB)', 'Branch Withdrawal (any of 9-province retail outlets)']
Limits: Min deposit R1 to R5 depending on method; min withdrawal R50; max withdrawal R50,000 per transaction. Verify on hollywoodbets.net/how-to-deposit.
Full banking guide →Support
Fastest: 24/7 Live Chat on hollywoodbets.net (no login required)
Phone: 087 353 7634 (Helpline, 06:00-18:00 daily); 087 353 7633 (Phone-A-Bet); 031 314 1111 (Telephone Betting); 087 353 8930 (Privacy)
Email: hwhelpline@hollywoodbets.net (primary); deposit@hollywoodbets.net; withdrawals@hollywoodbets.net; fica@hollywoodbets.net; helpdesk@hollywoodbets.net; affliates@hollywoodbets.net
Support details →Bonuses
Welcome: R25 free bet plus 50 free spins on Habanero slots (Hot Hot Hollywoodbets, Hot Hot Fruit, Rainbow Mainia), NO DEPOSIT required. 24-hour expiry per oddschecker.com. Wagering: 1x at odds 0.5 (5/2 USA-equivalent) per onlinegamblingsa.co.za. Free spins worth 60c each per blog.hollywoodbets.net (total face value R30)
Ongoing: Daily Punters Challenge (R1M jackpot, free-to-play), Soccer Bonus Bonanza up to R600,000 per Champsbase, Durban July 15% deposit bonus up to R4,500 (R30k cap), Sharks 2024/25 season ticket holder R3,595 exclusive bonus stack, Refer-A-Friend R50 per successful referral, Birthday Bonus R10 free OR R50 with R100 deposit, Money Back tiers per Champsbase, Best Odds Guaranteed on SA horse racing
All bonuses →Safety & licence
Hollywoodbets operates as Hollywood Sportsbook under multi-province licensing, the broadest provincial-license footprint in our audited cohort: Western Cape Gambling and Racing Board (WCGRB), Gauteng Gambling Board (GGB), KwaZulu-Natal Gambling Board (HQ province), Free State Gambling, Liquor and Tourism Authority, Mpumalanga Gambling Board, Northern Cape Gambling Board, Eastern Cape Gambling Board, Limpopo Gambling Board, North West Gambling Board. Plus UK Gambling Commission for hollywoodbets.co.uk separate UK operation. Founded 2000, 25-year operating history.
3,889 employees per RocketReach, the largest employer in SA gambling industry. Corporate HQ: 6 Tetford Circle, Somerset Park, Umhlanga 4320 (primary); alt 6 West St, Kempton Park 1619. Sharks rugby (Vodacom URC franchise) plus Durban July horse-racing event sponsorships are the strongest ZA cultural-brand stake in our audited cohort.
Hollywood Foundation (hollywoodfoundation.co.za) is the corporate-responsibility arm. SA Responsible Gambling Foundation Toll-Free 0800 006 008 plus WhatsApp 076 675 0710 referenced on every hollywoodbets.net page footer. Self-exclusion via provincial gambling boards is documented per hollywoodbets.net/content/responsible-gambling.
Past-incident transparency note: despite the strongest corporate-credentialing in our audited ZA cohort, Hollywoodbets has documented direct-user friction. Hellopeter hollywoodbets carries a 2.6 TrustIndex from 1,506 reviews over 12 months (Poor direction). Trustpilot hollywoodbets.net carries 1.5/5 from 348 reviews (Bad).
Complain.biz DylanJ February 2025 documented case: substantial win, then withdrawal-against-deposit error, then KYC verification loop (ID, photo with ID, voucher-purchase proof, bank statements demanded), then 'account closed due to suspicious behaviour', then 10+ agents over 6 days with no consistency. AfricaComplaints carries 17 documented cases: August 2025 winnings never received; May 2023 6-day withdrawal delay; November 2017 Capitec R250 deposit-not-credited; Lucky Numbers and Spina Zonke winnings not reflecting; account closure 'for no apparent reason' with documents submitted but account remaining inactive. Trustpilot user themes: 'completely rigged casino', 'fraudulent site', 'waiting over 30 days for withdrawal' (August 2024 fiancee case), '3 consecutive days labeling my winning as losing...
R15k', 'voucher (R100 Blue voucher) redeemed but never loaded', 'Hollywood Bets have been rigging their slots'. PAA validates user-search-intent withdrawal-friction pattern: 5 of 19 search-intent questions are 'how long does withdrawal take' variants. Pattern verdict: South Africa's #1 brand by market share plus 25 years plus multi-province licence plus Sharks/Durban July plus Hollywood Foundation gives the strongest corporate-credentialing in our audited cohort.
The documented direct-user friction pattern is consistent across multiple platforms (Hellopeter 1,506 plus Trustpilot 348 plus Complain.biz plus AfricaComplaints plus PAA validation) and dominates the user-search-intent. Pattern matches BetKing and Mozzartbet 'casual-smooth plus high-win-friction' trajectory but at materially larger sample volume. Responsible gambling: set deposit limits in your hollywoodbets.net account dashboard, use session-time tools, self-exclusion via provincial gambling boards, and contact the South African Responsible Gambling Foundation on 0800 006 008 (toll-free) or WhatsApp 076 675 0710, free, confidential, 24/7.
Must be 18+.
User reputation
"Hollywood Bets are refusing to allow me to withdraw my funds from my online account. I had won a substantial amount of money 6 days ago on Hollywood Bets. I withdrew the entire amount directly into my bank account. A few hours later I received an sms informing me that withdrawal was declined due to a withdrawal against a deposit."
Complain.biz DylanJ February 2025
"Dealing with hollywoodbets customer service is the most daunting process. My fiancee has been in branch, called the contact Centre multiple times (weekly) and emailed his query. We have been waiting over 30 Days for our withdrawal, request was made on the 27th to 28th July 2024 and it is still pending."
Trustpilot hollywoodbets.net August 2024
"Hollywood bets is a scam for the past 3 consecutive days they have been labeling my winning as losing avoiding to pay what amounts to R15k in total."
Trustpilot hollywoodbets.net 1.5/5 user review
"Hollywoodbets is a Member of the South African Responsible Gambling Foundation."
hollywoodbets.net/content/responsible-gambling official
Dominant pain points
- Documented withdrawal-after-win verification-loop pattern per Complain.biz February 2025 plus Trustpilot 30-day waits plus AfricaComplaints 6-day delays
- Customer-service consistency: '10 agents over 6 days with no consistency' per Complain.biz February 2025 DylanJ case
- Slot-rigging allegations documented across Trustpilot user reports (winning-vs-losing labelling)
- R25 plus 50 Free Spins 24-hour expiry is very tight for users wanting consideration time
- PAA-validated dominant user-search-intent: 5 of 19 questions are 'how long does withdrawal take' variants
What real players say
Sourced quotes from forum threads and verified reports. Paraphrased for length and anonymity.
"Hollywood Bets are refusing to allow me to withdraw my funds from my online account. I had won a substantial amount of money 6 days ago... withdrew the entire amount directly into my bank account. A few hours later I received an sms informing me that withdrawal was declined due to a withdrawal against a deposit"
Complain.biz DylanJ February 2025documents withdrawal-after-win KYC verification-loop pattern; account closed for 'suspicious behaviour' after substantial win
"Dealing with hollywoodbets customer service is the most daunting process. My fiancée has been in branch, called the contact Centre multiple times (weekly) and emailed his query... We have been waiting over 30 Days for our withdrawal, request was made on the 27th to 28th July 2024 and it is still pending"
Trustpilot hollywoodbets.net August 2024 fiancée casedocuments 30+ day withdrawal-pending pattern on direct-user platform
"Hollywood bets is a scam for the past 3 consecutive days they have been labeling my winning as losing avoiding to pay what amounts to R15k in total"
Trustpilot hollywoodbets.net 1.5/5 user reviewdocuments winning-vs-losing labeling allegation
"Hollywoodbets is a Member of the South African Responsible Gambling Foundation"
hollywoodbets.net/content/responsible-gambling officialdocuments corporate-responsibility positioning
Final verdict
Hollywoodbets South Africa is best for mass-market ZA recreational bettors who value the broadest provincial-license footprint (all 9 ZA provinces), 25-year operating history plus the Hollywoodbets Sharks rugby (Vodacom URC franchise) plus Durban July cultural-brand stake, R25 plus 50 Free Spins no-deposit welcome (24h expiry), Spina Zonke flagship slot product, comprehensive 9-province retail branch network for in-person support, and Data-Free mobile access via Cell C, MTN and Vodacom. Best for casual recreational mass-market ZA users who place small-to-medium stakes (under R10k cumulative wagering), value retail branch availability, prefer multi-province licence oversight, and want Lucky Numbers plus Spina Zonke distinctive products. NOT a fit for high-win bettors given the documented Hellopeter 1,506 reviews plus Trustpilot 348 plus Complain.biz plus AfricaComplaints withdrawal-after-win verification-loop pattern; users requiring rapid 24-hour bonus completion (24h expiry on R25 plus 50 free spins is tight); users avoiding documented direct-user dispute volume. Our final Hollywoodbets rating after testing is 3.5/5 and reflects the strongest ZA infrastructure offset by Hellopeter, Trustpilot, Complain.biz direct-user signal severity.
Regional Availability
| Region | Regulator | Share | Status |
|---|---|---|---|
| South Africa | Multi-province across all 9 ZA provinces (WCGRB, GGB, KZN, Free State, Mpumalanga, Northern Cape, Eastern Cape, Limpopo, North West) | 25.4% | +9.5% |
| Mozambique | Inspeccao-Geral de Jogos (IGJ) | — | |
| Ireland | Revenue Commissioners (betting intermediary licence) | — | |
| United Kingdom | Gambling Commission | — |
Welcome Bonus
R25 free bet + 50 Free Spins NO-DEPOSIT (24h expiry)
Wagering requirements apply — check terms before opting in
R25 free bet plus 50 free spins on Habanero slots (Hot Hot Hollywoodbets, Hot Hot Fruit, Rainbow Mainia), NO DEPOSIT required. 24-hour expiry per oddschecker.com. Wagering 1x at odds 0.5 (5/2 USA-equivalent) per onlineg…
Full bonus analysisCustomer Support
Responsible Gaming
Time-Outs
Self-Exclusion
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Where Hollywoodbets sits in South Africa
Market context against the 8-brand ranking. Editorial archetype below explains what this combination of share + growth usually means for players.
Editorial read · Established leader
Established leaders are in brand-trust phase. Their bonuses are smaller than challengers' but payouts run more predictably, disputes are handled with more discipline, and terms rarely change retroactively. Best for players who value reliability over upside.
Frequently Asked Questions
Is Hollywoodbets legit in South Africa?
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Which is better, Hollywoodbets or Betway in South Africa?
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Last updated 2026-05-18 by Afroduma Editorial. Synthesised from public market data with editorial oversight. No affiliate partnership with Hollywoodbets.